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Back Office

What Are Back Office Processes?

Back-office processes are everyday vital functions that are typically non-client facing and may not be core to a company’s value proposition. These functions tend to support the entire organization and are critical to business success.
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Services we Offer

Customer Support

Outstanding Customer Experiences are truly the key to successful business.

In/Outbound Sales

Our friendly and vibrant agents will connect with your customers in more meaningful ways.

Back Office Support

Our detail-oriented staff will lessen your substantial workload with efficiency and reliability.

Specialty Services

We are professional, flexible, and can handle most anything you throw our way.

DATA ENTRY & SUPPORT

Collecting and maintaining your company’s data is time consuming and tedious. Let us handle these tasks so you can focus on growth.

INVENTORY MANAGEMENT

Optimize your supply chain system, with advanced software and speedy order fulfillment, you can reduce waste and forecast profits.

What Is Back Office Services?

Back-office outsourcing involves transferring a company’s administrative tasks to a third-party provider, including HR, administration, marketing, payroll, accounting, data entry, and IT. It ensures efficient and sustainable business operations, allowing business owners to optimize their resources and drive positive growth.
In a competitive landscape with big corporations and SMEs, quality back-office services are essential to meet customer needs.
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Our Approach

We help businesses from mid-size firms to the Fortune 1000 reduce their cost of operations while also enhancing their quality and outcomes. We specialize in first time outsourcers. Your business situation is unique so we take time to understand what business outcomes your back office function is trying to achieve. Our team will work with you to understand your business goals as well as challenges to create a tailored approach.

Setbacks Of Outsourcing Back Office Work

Magellan Solutions can help you optimize costs while improving the customer experience and your brand. Our back office adds value to your growing business. With more than two decades of experience, we know what customers look for. Our back-office solutions address a wide range of matters.

Information leakage and privacy threat

When you entrust sensitive information to a third party, you will have minimal control over your data.

Hidden costs

It is tempting to outsource from a company with low-cost services. However, they may add hidden charges to the service they provide.

Functionality

Less operational and quality control

When you outsource, there is a risk of losing control over the output quality. The solution to this dilemma?

Personalization

Language and cultural barriers

You may experience difficulties communicating with a service provider if there’s a huge linguistic and cultural gap between you.

A Global Partner For Your Global Ventures

A wide range of outsourcing solutions is fully customizable and cost-effective, enabling you to provide personalized service to your clients. You can also exercise greater flexibility with your financial resources. Because our outsourced staff are all highly-educated and trained experts in various specialized and technical fields, you’ll have the confidence of entrusting your back office functions to companies like us. Aside from competent staff, Magellan Solutions invested in computer technologies and IT equipment to deliver efficient, excellent, and expedited results to our international clients.
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Frequently Asked Questions

The back office refers to the administrative and support functions of a business that are essential for its operations but are not customer-facing. It includes tasks like accounting, human resources, data entry, IT support, and other internal processes.
Back-office functions typically involve tasks related to finance, HR, administration, IT, compliance, and data management. These functions ensure smooth operations and support the front-end activities of a business.
The front office is the customer-facing part of a business responsible for sales, marketing, customer support, and service. The back office, on the other hand, deals with internal processes and support functions required to maintain the business's infrastructure.
The back office supports the front office by handling administrative tasks, processing transactions, maintaining databases, managing finances, and providing IT support. This enables the front office to focus on serving customers and generating revenue.
Back-office operations often rely on various software and tools to streamline processes and improve efficiency. Examples include accounting software (QuickBooks, Xero), HR management systems (Workday, BambooHR), customer relationship management (CRM) tools (Salesforce, HubSpot), and data management platforms (Microsoft Excel, Google Sheets).
Back-office processes can be optimized by identifying inefficiencies, automating repetitive tasks, implementing better software solutions, improving communication between departments, and ensuring compliance with relevant regulations.
Back-office teams may encounter challenges such as data entry errors, compliance issues, high volumes of paperwork, integration problems between software systems, and maintaining data security.
Data security in the back office can be ensured through encryption, access controls, regular data backups, staff training on cybersecurity best practices, and the use of secure networks and servers.
Technology plays a crucial role in back-office operations by automating processes, improving data management, enhancing communication, and providing valuable insights through data analytics.
Outsourcing back-office functions can help reduce costs, access specialized expertise, improve scalability, and allow the organization to focus on core competencies.